![]() ![]() Lead: qualify and convert to an opportunity Knowledgebase: create, update, publish, configure, search (basic) Users only licensed with Sales license cannot act as customer service agents and resolve casesĪctivity Feeds: post & follow activity feedsĪdd or remove a Connection (stakeholder, sales team) for an Account or Contactīusiness card scanning (10/user/month: pooled at tenant level)Ĭhat with support team (as chat client for self-service, requires 3rd party solution) ![]() ![]() ![]() No case business process flow, SLAs, entitlements, or case routing. Microsoft Dynamics 365 for iPad & Windowsĭynamics 365 for Outlook and Dynamics 365 App for Outlookįinance functionality: Time, Expense, and InvoicesĬases for Sales: Create cases with limited edit capability. With this in mind, when it comes to identifying which licenses are required for each employee in your business, this can often be a difficult choice. To help you come to the right decision on this, in our latest blog article, we will provide you with a comparison between the rights you get with a Dynamics 365 Team Member License & a Dynamics 365 Sales Professional License. In an ever-changing business environment and with technology developing at a rapid scale, the importance to ensure that your business has the right type of licensing for each employee is crucial not only in day-to-day terms but also to enable you to not waste money on unnecessary licensing. ![]()
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